Frequently Asked Questions
Everything you need to know about your Sam Edelman shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your shipment status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer returns on unworn, original condition merchandise within 30 days of purchase. Items must be returned in their original packaging to receive a full refund.
Do you offer international shipping?
Yes, Sam Edelman ships to over 100 countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
How do I find my correct size?
Most of our styles run true to size. We provide a detailed size guide on every product page to help you compare international measurements and find your perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through PayPal and Afterpay.
Are your products covered by a warranty?
We take pride in our craftsmanship. If you believe your product has a manufacturing defect, please contact our customer service team with your order number and photos of the item for assessment.